Terms & Conditions — 29jili Online Casino Philippines

01 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and 29jili ("the Platform," "we," "us," or "our") governing your access to and use of the 29jili website, mobile application, and all associated gaming services available at https://29jili.net.

By creating an account, accessing the platform, or placing any wager on 29jili, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

These Terms apply to all users of 29jili, including players based in Manila, Cebu, Davao, Quezon City, Makati, and all other locations within the Philippines where access to the platform is permitted.

02 Eligibility

To register and use 29jili, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout your use of the platform:

• You must be at least 21 years of age, as required under Philippine gaming regulations applicable to casino-style online gambling.
• You must be a natural person with full legal capacity to enter into binding contracts under Philippine law.
• You must not be a resident of, or accessing the platform from, any jurisdiction where online gambling is prohibited by applicable law.
• You must not be an employee, contractor, director, officer, or agent of 29jili or any of its affiliated companies, game providers, or payment processors.
• You must not have been previously excluded, suspended, or banned from 29jili or any affiliated platform.
• You must not be registered on any self-exclusion list maintained by 29jili or any Philippine gaming regulatory authority.

By registering on 29jili, you represent and warrant that you meet all eligibility requirements listed above. Any misrepresentation of your eligibility status is a material breach of these Terms and may result in immediate account termination and forfeiture of all account balances.

03 Account Registration

Each individual player is permitted to hold only one (1) active account on the 29jili platform. The creation of multiple accounts by a single individual — whether using different names, email addresses, phone numbers, payment methods, or device identifiers — is strictly prohibited.

When registering your 29jili account, you agree to:

• Provide accurate, current, and complete information as requested during the registration process.
• Maintain and promptly update your account information to keep it accurate and complete at all times.
• Create a strong, unique password and not share your login credentials with any third party.
• Notify 29jili immediately upon becoming aware of any unauthorized access to or use of your account.
• Accept full responsibility for all activities conducted through your account, whether authorized by you or not.

29jili implements Know Your Customer (KYC) procedures in compliance with Philippine anti-money laundering regulations. You may be required to submit government-issued identification, proof of address, and proof of payment method ownership before withdrawals are processed. Accepted identification documents include Philippine passport, SSS ID, UMID, driver's license, and PhilSys National ID.

04 Deposits & Withdrawals

29jili supports a range of payment methods tailored to Filipino players, including GCash, PayMaya, BPI, BDO, and Metrobank. All transactions on the platform are denominated in Philippine Peso (PHP / ₱).

Deposits:

• Minimum deposit amounts vary by payment method and are displayed at the time of transaction.
• Deposits are generally credited to your 29jili account within minutes of successful payment confirmation.
• 29jili does not charge fees on deposits; however, your payment provider may apply their own transaction fees.
• You may only deposit funds from payment accounts registered in your own name. Third-party deposits are strictly prohibited.

Withdrawals:

• Withdrawal requests are subject to identity verification and KYC compliance checks.
• Withdrawals will only be processed to the same payment method used for the original deposit, where technically possible.
• Minimum and maximum withdrawal limits apply and are displayed within your account dashboard.
• 29jili targets withdrawal processing within five (5) business minutes for verified accounts, though processing times may vary depending on your payment provider.
• Bonus funds and winnings derived from bonus play may be subject to additional wagering requirements before withdrawal is permitted.

05 Bonuses & Promotions

29jili offers various bonuses and promotional offers to eligible players, including welcome bonuses, reload bonuses, cashback offers, and VIP rewards. All bonuses are subject to the following general conditions, in addition to any specific terms communicated at the time the bonus is offered:

• Bonuses are available to eligible players aged 21 and above who have completed account registration and, where required, identity verification.
• Each bonus offer may only be claimed once per player, per household, per device, and per IP address, unless otherwise stated.
• Wagering requirements must be met in full before any bonus-derived winnings can be withdrawn. Wagering requirements are specified for each individual promotion.
• Bonuses have a validity period during which wagering requirements must be completed. Unused bonuses expire at the end of their validity period.
• 29jili reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice.
• Bonuses may not be transferred, exchanged for cash, or combined with other offers unless explicitly stated.
• 29jili reserves the right to reclaim any bonus and associated winnings if it determines that a player has attempted to abuse the bonus system.

06 Game Rules & Fair Play

All games available on the 29jili platform are operated in accordance with their individual game rules, which are accessible within each game interface. By participating in any game, you agree to be bound by the applicable game rules.

29jili uses certified Random Number Generator (RNG) technology for all applicable games to ensure fair and unpredictable outcomes. Live casino games are operated by licensed third-party game providers and streamed in real time from professional studio environments.

• All game outcomes are final once confirmed by the platform system. Technical malfunctions void all pays and plays.
• In the event of a discrepancy between the result displayed on your device and the result recorded on 29jili's servers, the server record shall be deemed authoritative.
• 29jili reserves the right to void any bet or game round where it determines that a technical error, software fault, or human error has materially affected the outcome.
• Players must not exploit any software bug, glitch, or unintended feature. Any winnings derived from such exploitation will be forfeited.

07 Prohibited Activities

The following activities are strictly prohibited on the 29jili platform. Engaging in any prohibited activity may result in immediate account suspension, permanent ban, forfeiture of all balances, and referral to the appropriate Philippine law enforcement authorities:

• Registering more than one account or using another person's account.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets or interact with the platform.
• Engaging in collusion, chip dumping, or any form of coordinated play designed to gain an unfair advantage.
• Attempting to launder money or use 29jili for any activity that violates the Anti-Money Laundering Act of the Philippines (Republic Act No. 9160, as amended).
• Engaging in chargebacks or payment disputes in bad faith after receiving gaming services.
• Accessing the platform from a jurisdiction where online gambling is prohibited.
• Attempting to hack, reverse-engineer, or otherwise compromise the security or integrity of the 29jili platform.

08 Responsible Gaming

29jili is committed to promoting responsible gaming among all Filipino players. We believe that gambling should be an enjoyable form of entertainment, not a source of financial or personal harm. The following responsible gaming tools are available to all 29jili account holders at no cost:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control your spending.
• Session Time Limits: Receive alerts and automatic logouts after a specified period of play.
• Cooling-Off Periods: Temporarily suspend your account for a defined period (24 hours to 30 days).
• Self-Exclusion: Permanently or indefinitely exclude yourself from the 29jili platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
• Reality Checks: Periodic on-screen reminders of time spent and amounts wagered during your session.

If you believe your gambling is becoming a problem, we strongly encourage you to contact the PAGCOR responsible gaming hotline or seek assistance from a qualified counseling service. You may also contact our 24/7 support team to activate any of the above tools immediately.

All responsible gaming tools are accessible from your account settings dashboard. 29jili will never attempt to discourage or delay a player from activating responsible gaming measures.

09 Intellectual Property

All content on the 29jili platform — including but not limited to the 29jili brand name, logo, website design, software, game interfaces, graphics, text, and promotional materials — is the exclusive intellectual property of 29jili or its licensed content providers and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the 29jili platform solely for your personal, non-commercial entertainment purposes. This license does not permit you to:

• Copy, reproduce, distribute, or publicly display any 29jili content without prior written consent.
• Modify, adapt, translate, or create derivative works based on 29jili content.
• Use any 29jili trademark, logo, or brand element in any manner that could cause confusion or imply endorsement.
• Scrape, crawl, or systematically extract data from the 29jili platform.

10 Limitation of Liability

To the maximum extent permitted by applicable Philippine law, 29jili and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to loss of winnings, loss of data, or loss of profits.

29jili's total aggregate liability to any player for any claim arising under these Terms shall not exceed the total amount deposited by that player in the thirty (30) days immediately preceding the event giving rise to the claim.

29jili does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. The platform is provided on an "as is" and "as available" basis without warranties of any kind, express or implied.

11 Privacy & Data Protection

29jili collects, processes, and stores your personal data in accordance with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and our Privacy Policy, which is available at /privacy-policy.

By registering on 29jili, you consent to the collection and processing of your personal data as described in our Privacy Policy, including for the purposes of account management, KYC verification, fraud prevention, and regulatory compliance.

29jili will never sell your personal data to third parties for marketing purposes. Data shared with third-party service providers (such as payment processors and game providers) is limited to what is strictly necessary for the provision of services.

12 Amendments to These Terms

29jili reserves the right to amend, update, or replace these Terms at any time. When material changes are made, we will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect, where practicable.

Your continued use of the 29jili platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must cease using the platform and may request account closure by contacting our support team.

The current version of these Terms, including the version number and last-updated date displayed at the top of this page, shall always be the governing version.

13 Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of a dispute between you and 29jili, we encourage you to first contact our customer support team to seek an amicable resolution. Our support team is available 24/7 and aims to resolve all player disputes within 72 hours of receipt.

If a dispute cannot be resolved through our internal process, both parties agree to submit to the exclusive jurisdiction of the competent courts of the Philippines for final resolution.

14 Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the 29jili support team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the platform
• Response Time: Under 30 minutes

For responsible gaming support, please contact the PAGCOR responsible gaming hotline or reach out to our support team to activate self-exclusion or other responsible gaming tools immediately.