01 Introduction
29jili ("we," "us," "our," or "the Platform") operates the online casino and sports betting platform accessible at https://29jili.net. We are committed to protecting the privacy and personal data of all players, visitors, and users ("you" or "your") who interact with our platform.
This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, the parties with whom we may share it, and the rights you have with respect to your personal data. This policy applies to all personal data collected through the 29jili website, mobile application, customer support channels, and any other touchpoints through which you interact with 29jili.
Scope: This Privacy Policy applies to all 29jili players and visitors, including those based in Manila, Cebu, Davao, Quezon City, Makati, and all other locations throughout the Philippines. By using the 29jili platform, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy should be read together with our Terms & Conditions, which are available at /terms-conditions. In the event of any conflict between this Privacy Policy and the Terms & Conditions on matters of data privacy, this Privacy Policy shall prevail.
02 Personal Data We Collect
29jili collects personal data through various means, including directly from you during registration and account use, automatically through your use of the platform, and from third-party sources where permitted by law. The categories of personal data we collect include:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number, nationality | Registration, KYC verification |
| Contact Data | Email address, mobile number, residential address | Registration, account updates |
| Financial Data | GCash number, bank account details, transaction history | Deposit/withdrawal processing |
| Technical Data | IP address, device ID, browser type, operating system | Automatic collection |
| Usage Data | Games played, bets placed, session duration, login history | Platform activity tracking |
| Communications Data | Support chat logs, email correspondence, feedback | Customer support interactions |
We do not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. Where sensitive personal information is collected (such as government ID numbers for KYC purposes), it is handled with additional safeguards as required by the Philippine Data Privacy Act.
03 How We Use Your Personal Data
29jili uses the personal data we collect for the following purposes:
- Account Management: To create, maintain, and manage your 29jili player account, including processing your registration, verifying your identity, and managing your account settings.
- Service Delivery: To provide you with access to our games, sports betting services, live casino, and all other features of the 29jili platform.
- Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods, and to maintain accurate financial records.
- KYC & Compliance: To verify your identity and age (21+), comply with anti-money laundering obligations under Philippine law, and fulfill reporting requirements to regulatory authorities.
- Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited activities on the platform.
- Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 Filipino support team.
- Responsible Gaming: To monitor gaming patterns, identify potential problem gambling behavior, and administer responsible gaming tools such as deposit limits and self-exclusion.
- Platform Improvement: To analyze usage patterns, conduct research, and improve the performance, security, and user experience of the 29jili platform.
- Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where we have a legitimate interest in doing so.
04 Legal Basis for Processing
29jili processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act of 2012 and its implementing rules:
- Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide the gaming services you have registered for and to process your financial transactions.
- Legal Obligation: Processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, gaming regulations, and tax reporting obligations.
- Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights and freedoms.
- Consent: For certain processing activities, such as marketing communications and non-essential cookies, we rely on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time.
05 Data Sharing & Third Parties
29jili does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
- Payment Processors: GCash, PayMaya, BPI, BDO, Metro bank, and other payment service providers, solely for the purpose of processing your deposits and withdrawals.
- Game Providers: Licensed third-party game studios and live casino operators who supply games available on the 29jili platform, limited to data necessary for game delivery and fairness auditing.
- Identity Verification Services: Third-party KYC and identity verification providers engaged to assist with age verification and anti-money laundering compliance.
- Regulatory Authorities: Philippine government agencies and gaming regulators, where disclosure is required by law or court order, including PAGCOR and the Anti-Money Laundering Council (AMLC).
- IT & Security Providers: Cloud hosting, cybersecurity, and technical infrastructure providers who process data on our behalf under strict data processing agreements.
- Professional Advisors: Legal counsel, auditors, and compliance consultants, where necessary for the conduct of our business and subject to professional confidentiality obligations.
All third-party service providers engaged by 29jili are required to implement appropriate technical and organizational measures to protect your personal data and are prohibited from using your data for any purpose other than the specific service they provide to us.
06 Cookies & Tracking Technologies
29jili uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and support security functions. The types of cookies we use include:
- Strictly Necessary Cookies: Essential for the platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting platform functionality.
- Performance Cookies: Used to collect anonymized data about how players use the 29jili platform, including pages visited, time spent, and error messages encountered. This data helps us improve platform performance.
- Functional Cookies: Allow the platform to remember your preferences, such as language settings, display preferences, and previously entered information, to provide a more personalized experience.
- Analytics Cookies: Used to understand aggregate user behavior and platform usage trends. Data collected through analytics cookies is processed in anonymized or pseudonymized form.
You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the 29jili platform. Strictly necessary cookies cannot be disabled as they are required for the platform to operate securely.
07 Data Retention
29jili retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Our general data retention periods are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years | Legal / AML compliance |
| Financial Transaction Records | 10 years from transaction date | Philippine AML Act requirement |
| KYC Documents | Duration of account + 5 years | Regulatory obligation |
| Customer Support Records | 3 years from last interaction | Legitimate interest / dispute resolution |
| Technical & Usage Logs | 12 months rolling | Security & fraud prevention |
| Marketing Consent Records | Until consent withdrawn + 1 year | Consent management |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures. Where data is anonymized rather than deleted, the resulting anonymized data is no longer considered personal data and may be retained indefinitely for statistical and analytical purposes.
08 Data Security
29jili implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the 29jili platform.
- Encryption of sensitive data at rest, including financial information and government ID data stored in our systems.
- Multi-factor authentication requirements for administrative access to systems containing personal data.
- Regular penetration testing and vulnerability assessments conducted by independent security specialists.
- Strict role-based access controls ensuring that only authorized personnel can access personal data, limited to what is necessary for their specific role.
- Continuous monitoring of our systems for suspicious activity, unauthorized access attempts, and potential security incidents.
- Regular staff training on data privacy obligations and information security best practices.
While 29jili takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your 29jili login credentials and for notifying us immediately if you suspect unauthorized access to your account.
09 Your Data Privacy Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 29jili:
- Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed, which is the primary purpose of this Privacy Policy.
- Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update certain information directly through your account settings.
- Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
- Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
- Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.
To exercise any of the above rights, please contact our Data Protection Officer using the contact details provided in Section 13 of this Privacy Policy. We will respond to all verified requests within thirty (30) days of receipt, as required by Philippine law.
10 Children's Privacy
The 29jili platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21.
If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. All funds held in such an account will be handled in accordance with applicable Philippine law and regulatory guidance.
If you are a parent or guardian and believe that your child has registered on the 29jili platform, please contact our support team immediately at [email protected] so that we can take appropriate action without delay.
11 International Data Transfers
29jili primarily stores and processes personal data within the Philippines. However, some of our third-party service providers — including game providers, cloud infrastructure providers, and certain payment processors — may be located in or operate from other countries.
Where personal data is transferred outside the Philippines, 29jili ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act. These safeguards may include:
- Contractual clauses requiring the recipient to protect personal data to Philippine DPA standards.
- Transfers to countries recognized by the National Privacy Commission as providing an adequate level of data protection.
- Binding corporate rules where transfers occur within a group of companies.
By using the 29jili platform, you acknowledge and consent to the transfer of your personal data to third-party service providers in other countries, subject to the safeguards described above.
12 Updates to This Privacy Policy
29jili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or an in-platform notification prior to the changes taking effect.
The version number and last-updated date displayed at the top of this page indicate the current version of the Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how 29jili protects your personal data.
Your continued use of the 29jili platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you may request account closure by contacting our support team.
13 Contact & Data Protection Officer
29jili has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact us through the following channels:
- Data Protection Officer: 29jili Data Privacy Office
- Email: [email protected]
- Live Chat: Available 24/7 via the 29jili platform
- Response Time: Within 30 days of receipt of a verified request
If you are not satisfied with our response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
This Privacy Policy was last reviewed and updated in January 2026. 29jili is committed to maintaining the highest standards of data privacy and security for all Filipino players on the platform.